Returns and Right of Withdrawal

Right of Withdrawal

Consumers have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, take physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement, for example by email, using the following contact details:

Herraiz Temprana E-Commerce
Steineggstrasse 19
9113 Degersheim
Switzerland
Email: kontakt@secret-toys.shop

You may use the model withdrawal form provided below, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient to send your communication concerning the exercise of your right of withdrawal before the withdrawal period expires.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the cost of the least expensive standard delivery option we offer. Any additional costs resulting from your choice of a different delivery option will not be reimbursed.

We will make the reimbursement without undue delay and no later than 14 days after the day on which we receive your withdrawal notice.

We will use the same payment method you used for the original transaction unless expressly agreed otherwise. You will not incur any additional fees for the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence that you have sent them back, whichever occurs first.

You must return the goods without undue delay and no later than 14 days after the day on which you inform us of your withdrawal, to the following address:

Return address:
Herraiz Temprana E-Commerce
Los Lleraos
33559 Las Rozas, Cangas de Onís
Asturias
Spain

The deadline is met if you send the goods before the 14-day period expires.

You must bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

If possible, please contact us before returning the goods at kontakt@secret-toys.shop so that we can correctly identify your return. Contacting us beforehand is not a requirement for validly exercising your right of withdrawal.

Exclusion of the Right of Withdrawal for Hygiene Products

The right of withdrawal does not apply, in particular, to sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed or damaged after delivery.

Please therefore do not open or remove any hygiene seal unless you are certain that you wish to keep the item.

Damaged, Defective or Incorrect Items

Please check your order as soon as possible after receiving it.

If an item is damaged or defective, or if you have received an incorrect item, please contact us at kontakt@secret-toys.shop. Describe the problem and, where possible, attach clear photographs showing the issue.

If your complaint is justified, we will cover the necessary return shipping costs. Your statutory warranty rights and rights relating to defective goods remain unaffected.

Model Withdrawal Form

If you wish to withdraw from the contract, you may complete this form and send it to us by email or post:

To:

Herraiz Temprana E-Commerce
Steineggstrasse 19
9113 Degersheim
Switzerland
Email: kontakt@secret-toys.shop

I hereby give notice that I withdraw from my contract of sale for the following goods:

Ordered on:

Received on:

Name of the person who placed the order:

Address of the person who placed the order:

Order number:

Date:

Signature of the person who placed the order, only if this form is submitted on paper: